Terms of Service

By using kindsupplydigital.com or engaging Kind Supply Digital ("we," "us," or "our") for services, you agree to these Terms of Service. If you're agreeing on behalf of a company, you represent that you have authority to bind that company.

Where a signed proposal, statement of work, or service agreement exists between us and a client, that document governs the specifics of the engagement. These terms fill in everything it doesn't address. If the two conflict, the signed agreement controls.

We provide digital marketing and growth services, which may include:

• Website design, development, and rebuilds
• Search engine optimization and keyword research
• Google Business Profile setup and optimization
• Paid advertising management across Google, Meta, and similar platforms
• Content strategy and production
• The Lead Rescue System — missed-call text-back, automated follow-up, and CRM lead tracking
• Review generation, referral, and reactivation automation

The exact scope, deliverables, timeline, and price for any engagement are defined in your proposal or statement of work.

Setup fees are due before work begins unless your agreement states otherwise. Monthly fees are billed in advance on a recurring basis and continue until cancelled. Website builds are quoted per project, with payment milestones set out in your proposal.

Advertising spend is separate from management fees and is paid directly to the advertising platform by the client unless agreed otherwise in writing.

Invoices are due on receipt unless stated otherwise. Accounts more than fifteen days past due may have services paused until the balance is cleared. Fees already paid are non-refundable except where these terms or your agreement expressly provide otherwise.

SEO engagements and our CRM / Lead Rescue system run on a minimum term of six (6) to twelve (12) months, as specified in your agreement. These terms reflect the time required for search rankings and lead pipeline to develop and compound.

Website builds are project-based rather than term-based. Advertising management (Google and Meta) may be billed monthly or bundled with another engagement, as set out in your agreement.

SEO and CRM / Lead Rescue engagements run for their agreed six-to-twelve-month term. After the initial term, they continue month-to-month and either party may cancel with thirty (30) days' written notice. Cancelling during an initial term does not waive the fees committed for that term. Fees for the current billing period are not prorated, and service continues through the end of that period.

Project-based work, such as a website build, may be cancelled in writing at any time. In that case, you are responsible for fees covering work completed to date, and any deposit already paid is applied against that amount.

Our work depends on your input. You agree to provide accurate business information, necessary account access, and timely feedback and approvals. Delays in providing these will move project timelines accordingly.

You are responsible for the accuracy and legality of any content, claims, credentials, licensing information, or offers you ask us to publish, and you confirm you have the rights to any materials you provide us.

Messaging compliance. Where we deploy SMS or automated calling on your behalf, you are responsible for obtaining and maintaining valid consent from the people you contact, and for complying with the Telephone Consumer Protection Act, carrier requirements, and all other applicable regulations. We will configure required opt-out handling and assist with carrier registration, but we cannot consent on your behalf.

Upon full payment, you own the final website design, custom content, and deliverables we create specifically for you. Ownership of your domain, your business content, and your data remains yours throughout.

We retain ownership of our underlying methods, frameworks, templates, workflow architecture, code libraries, and general know-how, including the configuration patterns behind the Lead Rescue System. Third-party assets — fonts, stock imagery, plugins, platform software — remain subject to their own licenses.

Unless you ask us otherwise in writing, we may reference our work with you in our portfolio and marketing materials.

Our services rely on platforms we don't control — Google, Meta, hosting providers, CRM and messaging systems, telecom carriers, and others. Their policies, pricing, algorithms, approval processes, and availability can change without notice, and outages or policy decisions on their end may affect your results.

We'll work to adapt when they change, but we are not responsible for the actions, downtime, or decisions of third-party platforms.

We do not guarantee specific search rankings, lead volume, conversion rates, revenue, or return on investment. Marketing outcomes depend on factors outside our control, including your market, competition, pricing, capacity, reputation, and how your team handles the inquiries we generate.

Our services are provided on an "as is" and "as available" basis, without warranties of any kind beyond those expressly stated here or in your agreement.

To the fullest extent permitted by law, Kind Supply Digital will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising from your use of this website or our services.

Our total liability for any claim relating to our services will not exceed the amount you paid us for the specific service giving rise to the claim during the three months preceding the claim.

Each party agrees to protect the other's non-public business information and use it only to fulfill the engagement. This obligation survives the end of our working relationship. Where healthcare data is involved, the terms of a separate Business Associate Agreement apply.

These terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of law rules. Any dispute will be brought in the state or federal courts located in Virginia, and both parties consent to that jurisdiction.

Before filing anything, both parties agree to make a good-faith effort to resolve the issue directly. Most problems are a conversation, not a lawsuit.

We may update these terms as our services evolve. Changes take effect when posted, with a revised effective date at the top of this page. Continued use of our website or services after that means you accept the updated terms. Changes will not retroactively alter a signed agreement already in effect.

Questions about these terms? Email partnerships@kindsupplydigital.com.

Kind Supply Digital
Northern Virginia, United States